Euston Station Toilets Ranked Worst in London After 63% Negative Reviews
TripAdvisor study finds paying to use facilities drives most complaints at major UK railway stations
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London Euston has been named the capital’s worst major railway station for toilet facilities after a study found 63% of TripAdvisor reviews were negative. The research, conducted by Manchester-based SEO firm Dark Horse and reported by *This Is Local London*, analysed reviews across 52 stations in the UK and Europe.
Passengers described the men’s toilets at Euston as "a disgrace being dirty and smelly," while a July 2024 review called the facilities "really gross" with "sticky, dirty floors." Other London stations also fared poorly: Waterloo and Liverpool Street both recorded 52% negative reviews, while Paddington was criticised for "really gross" restrooms.
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Payment Systems Drive Complaints
The study found that 65% of all negative toilet reviews across the surveyed stations were due to passengers having to pay to use facilities. At London Victoria, where toilets are free, reviews were far more positive, with one passenger calling them "spotless and cleaning all the time."
Libby Mayfield, head of marketing at Dark Horse, said the findings showed poor toilet conditions could damage a station’s reputation. "Millions of people will pass through these stations this summer, hoping to enjoy a leisurely rail journey, but anyone needing the loo will have to deal with an extra dose of unpleasantness," she said, as reported by *This Is Local London*.
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London Compares Favourably to European Cities
While London stations performed poorly, the study found they were not as bad as those in Milan, Paris or Glasgow. St Pancras International had 39% negative reviews, while King’s Cross fared better at 32%. Manchester was also ranked worse than any of London’s mainline stations.
Network Rail, which manages Euston and other major London stations, has not commented on the findings. A spokesperson for Transport for London, which oversees some station facilities, said it was unclear whether the study included Tube stations or only mainline terminals.
What Happens Next
Passengers can submit feedback about station facilities directly to Network Rail via its website. There is no formal consultation planned on toilet charges or cleanliness standards, but persistent complaints may prompt a review by station operators. Barnet residents who regularly use Euston can check Network Rail’s updates page for maintenance schedules.
Questions this report answers
+Why are Euston Station toilets rated so poorly?
A TripAdvisor study found 63% of reviews for Euston’s toilets were negative, calling them dirty, smelly or poorly maintained. Most complaints were about having to pay to use facilities despite holding train tickets, as reported by *This Is Local London*.
+Which London station has the best toilets?
London Victoria had the lowest proportion of negative toilet reviews in the capital, at 23%. Some reviews described the facilities as "spotless," according to the same TripAdvisor study reported by *This Is Local London*.
+Do you have to pay to use toilets at London stations?
Many major London stations, including Euston, charge passengers to use toilets. The study found 65% of negative reviews were about payment systems. Victoria Station is an exception, with free facilities, *This Is Local London* reported.
+What can passengers do about poor station toilets?
Passengers can submit feedback to Network Rail via its website. There is no formal consultation on toilet charges or cleanliness, but persistent complaints may lead to improvements. Barnet residents can check Network Rail’s updates for maintenance schedules.
WE FILE
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The London Travel Desk assembled this report from the outlets listed below. Language-model drafting is reviewed under human editorial supervision, with scoring notes and corrections kept visible.
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