Liverpool Street Station lift to close for 15 months
The only street-to-concourse lift at the station will undergo a full overhaul from November 22.
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The only lift providing street-to-concourse access at Liverpool Street station will close for a comprehensive refurbishment on Sunday, November 22. This essential work is anticipated to take around 15 months, with the lift expected to be out of service until mid-February 2027.
The lift in question connects the station's main concourse with the upper level, providing access to the Elizabeth line and eastbound platforms for the Metropolitan, Circle, and Hammersmith & City lines. Last upgraded almost two decades ago, the refurbishment will involve replacing or overhauling all hydraulic and control systems. The lift shaft will be cleaned, and new lighting, flooring, and customer control panels will be installed within the lift car. A remote monitoring system will also be fitted to help identify potential faults before they cause significant issues.
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Impact on Passengers and Alternatives
This closure affects passengers who rely on step-free access. While the refurbishment is underway, alternative step-free routes will be available. These alternatives may involve longer journeys, and passengers are advised to consult station maps and signage for guidance. For those travelling to and from London, using the step-free interchange at Stratford is suggested as another option.
Sara Ashmore Barrios, Liverpool Street Station Manager for GBR Anglia, acknowledged the inconvenience. "This is vital work to improve the reliability of our only passenger lift and keep it operating for years to come," she stated. "We’re really sorry for the disruption this will cause to passengers who rely on the lift. Alternative options will be in place and our team will be on hand to help."
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Specific alternative step-free routes are being provided. To exit the station from the main concourse, passengers can use the service lift at the back of platform 10 or lifts located next to Pret A Manger in the Broadgate shopping centre. To reach the Elizabeth line and eastbound Tube platforms from the main concourse, passengers should use the lifts next to Pret A Manger in the Broadgate shopping centre, which provide access to the Broadgate Elizabeth line entrance.
For passengers arriving at the station needing step-free access to the main concourse, options include using the service lift on the upper level or the lifts next to Kiehl’s in the Broadgate shopping centre. Those travelling from the Elizabeth line and eastbound Tube lines can use the Broadgate exit and then the lifts next to Kiehl’s in the Broadgate shopping centre.
Network Rail will continue to offer Passenger Assist services throughout the refurbishment period. The Great Eastern Railway War Memorial on the upper level will be fully protected during the works and will remain unaffected upon their completion.
Questions this report answers
+When will the lift at Liverpool Street station close?
The only street-to-concourse lift at Liverpool Street station will close for refurbishment on Sunday, November 22. This closure is necessary for essential upgrades to the lift's systems and structure.
+How long will the lift be out of service?
The refurbishment is expected to take approximately 15 months. The lift is scheduled to reopen in mid-February 2027, meaning it will be unavailable for passengers for an extended period.
+What alternatives are available for step-free access?
Alternative step-free routes will be in place, though they may be longer. These include using service lifts or lifts within the Broadgate shopping centre, with signage and station staff available to assist passengers.
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