See it. Say it. Sorted. campaign logs 83,000 crimes
The initiative has prompted over 1.5 million texts to British Transport Police since its 2016 launch.
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The 'See it. Say it. Sorted.' safety campaign has prompted more than 1.5 million text messages to British Transport Police (BTP) and led to the recording of almost 83,000 crimes since its introduction in 2016. The campaign encourages rail passengers to report anything they deem suspicious or concerning via text message.
Campaign Origins and Impact
BTP gets £63m boost for 200 new officers
Campaign marks a decade of encouraging passengers to report concerns via text.
Initially established as a counter-terrorism measure, the campaign now promotes the 61016 text service for a wider range of safety issues. Passengers can report crime, suspicious activity, or harassment discreetly. Lucy D’Orsi, chief constable of British Transport Police, stated that the public acts as the "eyes and ears on the railway" and that their vigilance is essential for network safety. The service now receives over 25,000 messages monthly.
The effectiveness of the service was demonstrated in March 2025 when a passenger reported an individual viewing child abuse material on a train travelling to London Euston. BTP officers intervened, leading to the individual's arrest and a prison sentence exceeding two years. Lord Hendy, rail minister, commented that the campaign has been instrumental in transforming how crimes and issues are reported across the rail network.
The campaign is implemented across all train operators and stations throughout England, Scotland, and Wales. In the past decade, messages received through the 61016 number have resulted in over 175,000 police deployments. More than 200,000 texts are now sent to BTP each year, representing a near tenfold increase since the campaign began in 2016.
Elizabeth Line Disruption After Track Casualty
Commuters faced significant delays on the Elizabeth Line due to an incident involving a casualty on the tracks.
Government Investment in Rail Safety
The UK government has allocated an additional £63 million to BTP over a three-year period, which will fund 200 new police officers. This includes a dedicated team of 36 officers focused on reducing violence and intimidation directed at women and girls. Furthermore, £17 million has been designated for enhancing CCTV systems at railway stations as part of broader passenger safety initiatives. Rail operators are also being evaluated on their efforts to combat violence against women and girls.
Questions this report answers
+How many crimes have been logged through the 'See it. Say it. Sorted.' campaign?
Since its launch in 2016, the 'See it. Say it. Sorted.' campaign has led to the recording of almost 83,000 crimes. This is achieved through passengers texting the British Transport Police on 61016 to report concerns.
+How many texts does British Transport Police receive annually?
British Transport Police receives over 200,000 texts each year via the 61016 service, which is promoted by the 'See it. Say it. Sorted.' campaign. This represents a significant increase since the campaign's inception in 2016.
+What has the government invested in rail safety?
The government has invested an additional £63 million in British Transport Police over three years, funding 200 new officers. A further £17 million has been allocated to improve CCTV at stations to enhance passenger safety.
WE FILE
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The London Travel Desk assembled this report from the outlets listed below. Language-model drafting is reviewed under human editorial supervision, with scoring notes and corrections kept visible.