Topic
PassengerRights
5 stories, newest first.
- Airports · All London
Airlines to scrap child seating fees and name change charges
Airlines will soon be legally required to seat children under 14 with their parents or guardians without extra charge. Passengers will also gain more flexibility to correct minor booking errors for free, as part of new government regulations.
All London3 min readTrust 40 · Craft 55 · Hype 65 
Tube & Rail · All LondonCancelled Train Tickets Valid on Other Operators
Rail passengers facing cancelled services will now be able to use their original ticket on alternative trains from different operators. The policy, extended from this weekend, covers services departing up to two hours before or after the cancelled journey.
All London3 min readTrust 42 · Craft 60 · Hype 20
Tube & Rail · All LondonPassengers can switch trains for free after cancellations
Rail passengers will have an immediate right to travel on other operators' services for free when their trains are cancelled. The change, effective from Sunday 20 September, aims to simplify journeys and end confusion during disruption.
All London3 min readTrust 44 · Craft 61 · Hype 20
Tube & Rail · All LondonRail passengers to travel free on other services after cancellations
Passengers whose trains are cancelled will soon be able to use services from other operators at no extra cost. The Department for Transport is expanding a scheme to cover more intercity routes from Sunday 20 September 2026, aiming to simplify rail travel during disruptions.
All London3 min readTrust 42 · Craft 57 · Hype 41
Airports · LondonFlight disruption: Your rights explained
UK passengers are experiencing significant travel disruption, including long delays and potential flight cancellations, because of a technical problem affecting air traffic control services. Airports including London Heathrow are impacted, and passengers are being reminded of their rights regarding care, assistance, and compensation.
London3 min readTrust 30 · Craft 65 · Hype 15