M25 Breakdown Advice for Winter Journeys
National Highways issues guidance on safety procedures for drivers facing vehicle issues on busy motorway.
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National Highways is urging drivers using the M25 to familiarise themselves with advice for handling vehicle breakdowns, especially as colder weather arrives. The guidance aims to enhance safety for all road users on one of Britain's busiest motorways, particularly on smart motorway sections where a permanent hard shoulder may not be present.
Breakdown Procedures
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The agency's advice follows three main steps: go left, get safe, and get help. If a vehicle shows signs of a problem, drivers should attempt to leave the motorway at the next available exit or pull into a service area, provided the vehicle can still be driven safely. If reaching an exit is not possible, drivers should move into the left-hand lane and stop on the hard shoulder or in an emergency area, positioning the vehicle as far left as possible. Hazard warning lights should be switched on, and if visibility is poor or it is dark, sidelights should also be activated.
Once stopped safely, drivers and passengers should exit the vehicle through the doors furthest from moving traffic, if it is safe to do so. They should then move behind any safety barrier and remain well away from the carriageway. Passengers, including children, must be kept under close supervision and away from moving traffic. Animals should remain inside the vehicle or be kept under control on the verge if it is safe to exit.
Smart Motorways and Live Lanes
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On smart motorway sections of the M25, where a permanent hard shoulder is absent, drivers are advised to use designated emergency areas, identified by blue signs with an orange SOS telephone symbol and orange surfacing. However, if a vehicle breaks down in a live traffic lane and cannot reach a safe stopping place, the advice changes. In such situations, if it is unsafe to leave the vehicle, occupants must remain inside with seat belts fastened and hazard lights on. They should then call 999 and request the police, who can liaise with National Highways to arrange assistance and potential lane closures.
Seeking Assistance
If a vehicle has stopped safely in an emergency area, lay-by, or on the hard shoulder, drivers can use the free emergency telephone available. Alternatively, National Highways can be contacted for advice and assistance by dialling 0300 123 5000. Motorists should also contact their breakdown recovery provider. For vehicles stranded in a live lane or when it is unsafe to exit, immediate contact with emergency services via 999 is paramount.
When reporting a breakdown, providing an accurate location is essential. This can include the nearest motorway junction, direction of travel, or details from motorway driver location signs. Drivers are warned against attempting repairs on the motorway, placing warning triangles on the carriageway, or standing between their vehicle and approaching traffic. Passengers should also avoid returning to their vehicle once they have reached a safe position away from moving traffic.
Winter Travel Preparations
National Highways recommends carrying essential supplies for winter journeys, including warm clothing, a high-visibility jacket, a torch, breakdown cover details, food, water, and a fully charged mobile phone. Drivers should also ensure they have any necessary medication. Before setting off, checks on tyres, fuel levels, lights, and screenwash are advised, along with reviewing the latest weather forecasts and traffic conditions.
Questions this report answers
+What should I do if my vehicle breaks down on the M25?
National Highways advises drivers to try to exit the motorway at the next junction or pull into a service area. If this is not possible, move to the left lane and stop on the hard shoulder or in an emergency area, keeping hazard lights on.
+When should I stay inside my vehicle during a breakdown?
If your vehicle breaks down in a live traffic lane and it is unsafe to leave, you should remain inside with your seat belts fastened and hazard lights on. Call 999 and ask for the police immediately.
+How can I get assistance if I break down on the M25?
If you have stopped safely, you can use the emergency telephone at an emergency area or call National Highways on 0300 123 5000. If in a live lane and unsafe to exit, call 999 for the police.
WE FILE
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